FAQ
Why is the gap in my earphones large and easy to accumulate dust
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Due to the limitation of the product technology, the plastic shell cannot achieve the extremely small joint position gap, and here is the hardware decoration piece and the plastic object are mutually matched, the control box gap will be enlarged in terms of visual effects, but in fact the gap belongs to the earphone industry category normal level. It is recommended to use paper towels or wet paper towels to clean regularly to keep the product surface dry and clean, which helps to maintain a good product experience.

Slow charging troubleshooting method
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1. Confirm whether the headset charging time exceeds 2 hours. Normally, it can be fully charged within 2 hours;

2. Check if the Type-C interface is sunken or dirty, causing poor contact.


Troubleshooting method for button not working
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1. Check whether the headset is connected to the mobile phone, if not, please reconnect it;

2. Check whether there is any foreign matter in the key position, if there is foreign matter, please clean it;

3. Realme Link can be connected for firmware upgrade.

4. None of the above methods can solve the problem, please contact DIZO official customer service.


Can a headset be replaced separately if it is broken? How to pair the new headset
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It can be replaced separately. Put the newly replaced headset unit into the charging compartment, open the charging compartment cover, and perform Bluetooth pairing again.

Why can't my headset automatically reconnect to the previous device
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The headset has been connected to multiple devices. The headset will only recognize the last connected device and cannot automatically connect to the previous device. It needs to be connected manually.



Fail to connect DIZO Watch to my phone/ fail to pair with realme link APP
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1. Power off --> Long press side button for 3 seconds to power on

2. Please keep watch close to mobile device to proceed pairing

3. Please keep bluetooth of mobile device on during pairing

4. Please restart bluetooth of mobile device if fail to pair

5. Please download realme Link before start pairing -->search "realme Link" on google play

6. Mobile phone model does not support-->Mobile phone system meets requirements: Android 5.0 and above, iOS 9.0 and above

7. Allow realme Link to use phone camera to scan QR code --> phone settings => APP => realme Link => camera

8. Select the correct watch in realme Link 



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