WARRANTY TERMS

Warranty Policy

 

This warranty policy applies to DIZO products , which includes Mobile Phones, Accessories, IoT Products, etc. During the warranty period, if a functional failure occurs upon normal usage, DIZO will provide free repair service or replacement according to the standard policy guidelines set by the company.

WARRANTY DURATION AND SERVICE TYPE


Item

Warranty Period

DIZO Feature Phone

1 year

DIZO Watch

1 year

DIZO Headset

1 year



DIZO Mobile Phone, Accessories & IoT Products Warranty Policy

Warranty cover conditions:

The warranty period of the mobile device is applicable from the activation date or Invoice date whichever is earlier. Delayed activation date due to unforeseen logistics delays on product delivery will be considered however a valid proof of purchase i.d. Invoice is mandatory to produce if demanded at the service center to avail product replacements.

To avail warranty service support for DIZO accessories & IoT products, customers are advised to carry the original box pack while visiting the service center along with valid purchase proof of Invoice.

During the warranty period, if the watch has non-artificial damage and product quality problems, it can be replaced for free; If the watch body and strap fails, you can replace separately;

Within the warranty period, if the charging box or a single earphone is damaged by non-human factors, they can be replaced separately.

Accessories (for example manual, warranty card, etc.) are not covered by this warranty.

During the warranty period, if any functional failure occurs, DIZO will provide maintenance services free of charge for workmanship and required spare parts through their authorized service centers. All replaced parts are owned by DIZO.

Warranty does not cover if the device gets rooted by the user and if it cannot get restored by a software update, ASC to ensure to take prior approval from the customer before flashing the software.

If there is any conflict between this service policy and national laws and regulations, all national laws and regulations shall prevail.

 

Warranty Exclusions:

This warranty neither covers man-made damages nor any of the following conditions, however, paid repair services are available.

The device has exceeded the standard warranty duration.

Any unauthorized repair, through the third party. Disassembly, self-repair, modification, and other human behaviors that cause damage.

Warranty sticker is missing/misplaced or altered

Warranty does not cover natural wear and tear (for example cable, connector, etc.), use of non-DIZO accessories, usage under extreme conditions, damage caused by an act of God such as floods, fire or earthquakes

The device is damaged due to improper use such as falling, squeezing, water damage, etc.,

Non-DIZO official warranty commitments

No warranty card and valid proof of purchase, however, an exception can be granted if the customer can prove that the accessory is within the warranty period

Products purchased overseas are not entitled to claim warranty services in domestic service centers however can avail repair services on chargeable basis taking into consideration of spare part costs etc., with a prior appointment at service centers.