The data cannot be synchronized?
1. Please make sure the watch and DIZO app are connected during exercising or monitoring.
2. The data will be automatically synchronized if the App is running and in connected status.
3. After exercising or monitoring, please swipe downward on the home page of DIZO app to refresh and synchronize the latest data.
4. If synchronization still failed, please switch off and on the Bluetooth once or restart the App and try again.
Why the female health function is not shown in DIZO APP?
1. Make sure the gender is set as female in personal information.
2. After confirming the gender setting, the "Female Health" tab will appear on the home page of DIZO app. Enter the tab and tap the upper right corner of the page to set.
3. After setting, go back to the home page, swipe downward to refresh and sync the information to the watch.
Message notification is not available?
1. Make sure the system message sharing has been allowed when connecting to the APP for the first time.
2. Please make sure the message notice option in the APP has been enabled.
3. Please make sure the current page of the phone is not the message page in the App.
4. Check if the message can be noticed normally in the notification bar of the phone. The device message push is by reading the phone notification bar message. If the phone notification bar has no message, the message push will not be available for the device.
5. Please make sure the device and APP are not in Do Not Disturb mode or not in the time period of Do Not Disturb mode.
Android system notification bar message permission can be set in the following path: Settings > Applications > Select Application > Notification.
iOS system notification bar message permission can be set in the following path: Settings > Select Application > Notification.
6. Make sure the Bluetooth of the phone has been enabled and the Bluetooth of the watch is connected.
Call alert function is not available?
1. Please make sure the APP has the permissions of address book accessing and call making and call management.
2. Please make sure the call alert function is enabled.
3. Please make sure the device and APP are not in Do Not Disturb mode or not in the time period of Do Not Disturb mode.
The weather data has never been updated?
1. Please make sure location permission is available for the App.
2. Please make sure the phone network is normal.
3. Please make sure the Bluetooth connection is normal.
4. The weather data will be updated every hour after the first request. If not, please restart the App and try again.
Note: * Because the location data is determined by IP address, enabling VPN may lead to inaccurate weather data.
* Due to the difference with the weather service provider of the phone, there may be some differences with the temperature and weather shown on the phone.
How to upgrade the device firmware?
1. If the firmware upgrade is available, a prompt will be given at the "firmware upgrade" on the device page. Tap the prompt to pop up a window for confirming upgrade.
2. Please keep the device battery level above 30% when upgrading the device. If the device battery level is below 30%, upgrading will not be allowed.
3. Do not unbind the device from the App during the device upgrade. Otherwise, it will cause the device upgrade failure and malfunction.
4. After the device upgrade failure, the App will automatically try connecting. If not, please terminate the App process and re-open the App or restart the phone Bluetooth.
5. There may be a few minutes of latency time after the device upgrade failure (no response from the device during this period), and then it will be reactivated.